EMPLOYEE ASSISTANCE PROGRAM - (EAP)
An EAP provides confidential and professional counseling, support, and assistance to employees and their eligible dependents who experience problems that may impact their daily lives or job performance. The CEDA International Corporation EAP is administered by Sykes Assistance Services Corporation.
CONTACT NUMBERS
Calgary (403) 237-8880 Toll Free 1-800-461-8908
Edmonton (780) 448-0628 Toll Free 1-800-782-5457
Through the EAP you are guaranteed service that is:
- Professional, ethical, competent
- Completely confidential
- Delivered by qualified professionals
- Prompt & timely
Sykes Assistance Services (SAS) has a network of professionals across the globe. To find services near you, call one of the toll free numbers listed above.
COMMON COUNSELING ISSUES
Below is a brief summary of some common issues employees may contact the EAP about:
- relationship difficulties
- work or home stress
- parenting concerns
- retirement planning
- sexuality
- alcohol or substance abuse
- problematic gambling
- grief
- lifestyle change
- health concerns
- anger management
- assertiveness
- self-esteem
- extended or blended family
- career change
- aging
- gender issues
- abuse
- conflict resolution
- depression
- anxiety etc.,
It is important to remember that a person can benefit from counseling even if they feel that they are managing reasonably well. Counseling may assist the person in dealing more effectively with a concern. Proper help at the right time can prevent problems from becoming unmanageable.
CONFIDENTIALITY
Counseling, communication, correspondence and appointments are kept in the utmost confidence. There isn’t any information given to CEDA International Corporation, so the company is unaware of which employees have sought counseling, unless you have had a mandatory referral to EAP.
Information will only be released to your employer if there is a signed consent from you, the employee.
WHY HAVE AN EAP?
CEDA International Corporation recognizes that our employees are our most valuable resource. Like anyone else, our employees may encounter personal stresses that can adversely affect their health, happiness, family relationships, and work life. Because of our concern for the well being of our employees CEDA International Corporation wants to offer support and assistance.
WHAT IS THE FIRST STEP?
A request for assistance may be initiated directly by you or a family member. Call the SAS office nearest you for assistance. They are available 24 hours a day, 365 days a year. Once eligibility has been confirmed, individual appointments can usually be provided within 48 hours or immediately, in the case of an emergency.
HOW DOES THE EAP WORK?
Once you access the EAP, the confidential services provided by SAS will include a thorough assessment, short term counseling, and a determination of the most effective treatment or counseling resources, including referral and case management services. The ultimate goal is the identification and resolution of issues interfering with a person’s sense of well being.
The EAP is funded completely by CEDA International Corporation, to a maximum of six hours per year for each family member.
